Apply by October 18, 2024 to be considered for this position
1080 - Deputy Director Library (Public Service/Customer Experience)
Salary: $102,213.00 - $153,320.00 Annually
Job Type: Full Time
Job Number: 2024-01551
Salary Grade: 19
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Position Description
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
The Deputy Director for Public Service - Customer Experience will play a pivotal role in enhancing the library’s presence, relationships, and impact within the community. This position involves developing and implementing strategic initiatives to engage diverse audiences within the 27 library locations and mobile services. The ideal candidate will be a collaborative leader with a passion for outstanding customer service and a proven track record of successful program management.
This classification is in the unclassified service and is exempt from the Pima County Merit System Rules.
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Duties/Responsibilities
- As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
- Develop and execute strategies to expand the library’s engagement with community members, organizations, and stakeholders; ensure alignment with the library’s mission and strategic goals;
- Design, implement, and evaluate community-focused programs and events that meet the needs and interests of diverse populations; collaborate with library staff to ensure successful execution;
- Cultivate and maintain relationships with local businesses, schools, non-profits, and other community organizations; represent the library at community events, meetings, and conferences;
- Lead efforts to raise awareness of library services and programs through various channels, including social media, traditional media, and community events; develop promotional materials and campaigns to reach target audiences;
- Conduct regular assessments to understand community needs and preferences; utilize feedback to inform program development and service improvements;
- Oversees and support community engagement staff; provide training, guidance, and performance evaluations to ensure effective team performance;
- Identify potential funding sources and write grant proposals to support community engagement initiatives; assist with fundraising efforts and donor relations as needed;
- Monitor and analyze engagement metrics and program outcomes; prepare reports and presentations to communicate results and impact to library leadership and stakeholders.
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Minimum Qualifications
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A Master’s degree from an accredited college or university in Library Science, Public Administration, Communications, Social Work, or a related field, as determined by the department head at the time of recruitment, AND at least three (3) years of senior management experience in a public sector library system.
(Any equivalent combination of experience, training, and/or education as determined by the department head at the time of recruitment may be substituted)
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
- Minimum five (5) years experience in management/supervision, staff development, or program management, preferably in a library, educational or non-profit environment.
- Bilingual (English/Spanish).
Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. Additional assessments/testing may be required as part of the selection process.
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Supplemental Information
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Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
ADDITIONAL INFORMATION:
Applicants meeting minimum qualifications will be evaluated further based on their supplemental questionnaire responses. Applications will also be evaluated against some (or all) of the preferred qualifications listed above. Forty (40) hours per week is the standard calculation measurement for full-time experience; for less than forty (40) hours, the calculation of time is prorated accordingly. Top-scoring candidates will be invited to interview (date/time – TBD.)EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
- Agency
- Pima County
- Address
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150 W. Congress - 4th Floor
Tucson, Arizona, 85701
- Phone
- 520-724-8028
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