Starting Wednesday November 1, 2023 Kanopy will be shifting from play credits to a new ticket system. Instead of receiving play credits, you will now receive a set number of tickets each month.
What is changing?
Kanopy is changing from play credits to a new ticket system. Every title will be labeled with a ticket value and viewing window, so you will know how many tickets a title will use prior to viewing it. Ticket-free content will still be available and will be labeled as 0 tickets.
The cost and viewing period for episodic content (i.e., titles in a series) will be based on total running time per season. With this change, the viewing period for over 75% of episodic content (including all BBC series) will be extended!
The table above provides information on the running time, ticket requirement, and viewing period for different types of episodic content.
- For episodic content with a run time of 2 hours or less, 2 tickets are required, and the viewing period is 3 days.
- For episodic content with a run time between 2-4 hours, 3 tickets are required, and the viewing period is 3 days.
- For episodic content with a run time between 4-6 hours, 4 tickets are required, and the viewing period is 7 days.
- For episodic content with a run time of 6+ hours, 5 tickets are required, and the viewing period is 14-21 days.
The Great Courses content will be included in the ticket system and will follow the same pricing structure as standard episodic content. The majority of TGC content will have a viewing period of up to 21 days. Kanopy Kids content will continue to be its own section on Kanopy and will not be included in the ticket system.
How many tickets will Kanopy users get?
The current play credit number will change to 15 tickets per user per month, starting November 1.
Where will we see updates?
Once these changes are live, you will get a pop-up on the Kanopy site and in the app that explains the new ticket system.
Next to the play button, you will see how many tickets a title will use and how long you will have access to it. Don't worry, episodic content will be clearly labeled so it is clear that you are getting an entire bingeable season for the ticket value.
Have questions?
Please check out the Kanopy Help section for more information. This resource will be up-to-date following the ticket launch on November 1.
